Artificial intelligence (AI)

Generative AI essentials for CX leaders

Generative AI and CX: Companies Can Implement Generative AI to Address Evolving Customer Expectations and Become More Efficient The advanced ability of gen AI chatbots to converse with humans in an easy, natural way means that using this technology in a customer-facing setting is a no-brainer. From enhancing the conversational experience to assisting agents with suggested replies, there are plenty of ways that generative AI and LLMs can help...

Dont Mistake NLU for NLP Heres Why.

What are the Differences Between NLP, NLU, and NLG? NLU converts input text or speech into structured data and helps extract facts from this input data. Integrating NLP and NLU with other AI fields, such as computer vision and machine learning, holds promise for advanced language translation, text summarization, and question-answering systems. Responsible development and collaboration among academics, industry, and regulators are pivotal for the ethical and transparent application...

How Conversational UI Powers Better User Experiences with Examples

What is a conversational interface? All sorts of companies are rushing to implement them, and as a result, users are often frustrated with poorly integrated chat services that interrupt their tasks. When the iPod came out in 2007, a lot of people still didn’t realize that touch based mobile computing was going to completely transform the way we not only designed interfaces, but engineered them. In the next decade,...